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We want our customers to be happy and satisfied with their purchase. However, we understand that sometimes things don’t go according to plan. If you ordered a product from us and it arrived damaged or failed to arrive at all, please contact us as soon as possible so that we may help you resolve your issue. Read through our policies below to learn more and find out how to get help for any issues you might have.

Your satisfaction is our top priority and we are grateful to have the chance to serve you some of the finest products available.

Returns

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

All other products can be returned under a case-by-case basis within 30 days from order delivery date, unless otherwise noted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact our customer support at helpdesk@tryaladdin.com or reach out to us via phone, WhatsApp or chat, available on our website. 

If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please get in touch with us using communication channels listed in “Contact Us” section of the website if you have questions or concerns about your specific item.


EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please make note of our return policy, as returns will be accepted on a case-by-case basis.

 

REFUNDS

Eligibility

You may be eligible for a refund under the following circumstances:

  • Missing or Lost Orders: If your order is confirmed as lost by the shipping carrier. Please note that some items (e.g., bulk baklava, pistachio sauce, Dubai chocolates) may ship from different warehouses and arrive separately. Review all tracking emails and carrier information before requesting a refund.
  • Damaged or Defective Items: If products arrive damaged or are defective. All products are inspected upon arrival to our warehouses and during packaging. Please inspect your order upon receiving your order and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
  • Incorrect Items Received: If you received items different from what you ordered. Please notify us as soon as possible and send us the clear pictures of the wrong item received. We will evaluate the evidence obtained and will take care of the issue. 
  • Order Cancellation: An order may be canceled and is eligible for a full refund only if less than 24 hours have passed since the order was placed AND the order has not yet been shipped.
  • Other Issues: In specific cases, such as significant delivery delays that exceed the carrier’s stated window or estimated date by 14 days . 


How to Request a Refund

  1. Contact Customer Support: Reach out to our support team via the communication channels listed in “Contact Us” section of our website (Email: helpdesk@tryaladdin.com; WhatsApp: 1-888-607-9785; Phone:1-888-607-9785 or LiveChat).
  2. Provide Details: Clearly explain the reason for your refund request. Include your order number and photos if applicable (e.g., for damaged items).
  3. Follow Instructions: Our team will guide you through any necessary steps, such as returning items (if required).

Special Considerations for Perishable Goods

Refunds for perishable items (e.g., Baklava, Chocolate) are typically only issued if they arrive damaged or spoiled due to shipping. You must contact us within 48 hours of delivery with photos to be eligible for this refund.

 

Refunds Processing and Method

  • Once your refund request is approved, it will be processed. Refunds are typically issued to your original payment method used for the purchase (e.g., credit card, PayPal) within 5–7 business days after approval. The time for the funds to appear in your account may vary depending on your bank or payment provider.
  • In some cases, store credit may be offered as an alternative.
  • Shipping fees are generally non-refundable unless the refund is due to an error on our part.

 

Refunds for B2B/Wholesale Orders

For bulk or custom orders, refund terms may be specified in your contract or purchase agreement. Restocking fees may apply for certain returns. Our wholesale team (wholesale@tryaladdin.com) can provide specific guidance.


Returns of Jewelry items 

1. Return Window
  • We accept returns for a refund or exchange within 30 days of the original delivery date.
2. Eligibility for Return
  • To be eligible for a return, your item must meet the following criteria:
  • The item must be unworn, unused, undamaged, and in the same condition that you received it.
  • The item must be returned with all original packaging, including any jewelry boxes, pouches, and certificates of authenticity.
  • Items marked as Final Sale are not eligible for returns or exchanges.
3. The Return Process (All Returns to US Warehouse)
  • All returns are centrally processed at our US facility in Texas.
  • Step-by-Step Instructions:
    1. Initiate Return: Contact our support team at support@tryaladdin.com within the 30-day window and provide your Order Number and the reason for the return.
    2. Receive Label & Instructions: Once your return is approved, we will email you a Pre-paid Return Shipping Label (for US customers) and the shipping address for our Texas, USA warehouse.
    3. Ship the Item: Please clearly write your Order Number on the outside of the return package. Use the provided pre-paid label and drop the package off at the designated carrier location. Do not send returns to our international shipping origin in Turkey.
    4. Inspection & Processing: Once the return is received at our Texas warehouse, it will be inspected. Approved refunds will be processed to your original method of payment within 7-10 business days.
    5. Key Shipping Responsibilities:
    6. Return Shipping Cost: TryAladdin.com will cover the cost of return shipping for all returns originating within the US.
    7. International Returns: Customers outside of the US are responsible for all return shipping costs, duties, and taxes.
4. Policy on Handcrafted Items
  • Due to the unique and handcrafted nature of our jewelry, and the structure of our business, please note the following:
  • Defective/Damaged Items: If an item arrives damaged or defective, you must contact us at support@tryaladdin.com within 48 hours of delivery with photographic evidence. In this specific case, we will provide a pre-paid return shipping label, and you will be offered a full refund or exchange, including a refund of the original shipping cost.
5. Exchanges
  • We do not offer direct exchanges. To exchange an item, please return the original item for a refund (following the policy above) and place a new order for the desired item.

Please remember that it can take some time for your bank or credit card company to process and post the refund to your account.